Privacy Policy

Last updated: March 25, 2026

This Privacy Policy explains how Loadline ("we," "our," or "us") collects, uses, stores, and shares information when you use the Loadline mobile app, website, and related services.

Summary: Loadline stores the account, workout, body-metric, social, connected-service, and settings data needed to operate the product. Some content is visible to other users if you choose to share it. Mobile crash diagnostics are enabled by default and can be turned off in the app. Website analytics may be collected when you visit our site. We do not sell your personal information.

1. Information We Collect

Account and profile information

  • Email address and authentication identifiers.
  • Profile details such as username, display name, avatar, bio, and privacy settings.
  • Account preferences and onboarding choices.

Workout and fitness data

  • Workouts, exercises, sets, notes, captions, workout photos, and related workout metadata.
  • Body weight, body measurements, training metrics, and similar fitness data that you record or sync.
  • Data from integrations you enable, such as Apple Health, Hevy, or Withings.

Social and community data

  • Comments, reactions, follows, follow requests, blocks, and abuse reports.
  • Notifications and moderation records tied to social activity.
  • Public profile or workout content that you choose to share.

Connected services, billing, and support data

  • Connected-service credentials or tokens you choose to provide. Depending on the integration, these may be stored by Loadline or only on your device. For example, a Hevy import key may be saved locally on your device.
  • Subscription entitlement state, product identifiers, storefront metadata, and renewal state.
  • Messages and contact details you submit through our support or privacy request forms.

Diagnostics and analytics

  • Device type, operating system, app version, timestamps, and related technical identifiers.
  • Crash reports, error logs, and diagnostic payloads used to investigate app reliability or sync failures. In the mobile app, crash diagnostics are enabled by default and can be turned off in the app's privacy settings.
  • Website usage analytics and measurement data collected when you visit our website.

2. Public Content and Visibility

Some Loadline features let you share content publicly. If you choose to make your profile, workouts, captions, photos, or comments public, that content may be visible to other users and may remain visible in cached or shared copies outside our control.

3. How We Use Your Data

  • To create and maintain your account and profile.
  • To store, sync, display, and analyze workouts, measurements, and other fitness data.
  • To power social features such as profiles, follows, comments, reactions, blocking, reporting, and moderation.
  • To manage subscriptions, entitlements, and Apple-managed purchase restoration.
  • To operate connected-service imports and integrations that you enable.
  • To respond to support, privacy, and account requests.
  • To improve reliability, investigate sync failures, prevent abuse, and monitor website and product quality.

4. Legal Bases for Processing

  • Contract performance: to provide the app, sync services, subscriptions, and account-backed features you request.
  • Legitimate interests: to secure the service, prevent abuse, moderate content, troubleshoot issues, measure website performance, and improve the product.
  • Consent: for device-level permissions such as Apple Health access and for optional integrations or preferences that you choose to enable.
  • Legal obligations: when we must retain, disclose, or review data to comply with law or lawful requests.

5. Service Providers and Sharing

We share data only as needed to operate Loadline, comply with law, or protect users and the service. Categories of recipients may include:

  • Supabase for authentication, database, and storage.
  • Apple and RevenueCat for subscription and billing workflows.
  • Sentry for mobile crash reporting and reliability diagnostics.
  • Resend for support-form email delivery.
  • Vercel for website hosting, support pages, and website analytics.
  • Connected-service providers such as Apple Health, Hevy, or Withings when you choose to link those services.
  • Other users when you choose to make content or profile information public.

We may also disclose information when required by law or when needed to investigate fraud, abuse, or security issues.

We do not sell your personal information.

6. Retention, Deletion, and Security

We retain personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our policies.

  • Account, profile, workout, social, and measurement data are generally retained until you delete your account or request deletion.
  • Support requests are retained as needed to resolve the request and maintain records.
  • Crash diagnostics and website analytics data are retained according to the settings of the relevant provider.
  • Apple-managed billing records are retained by Apple and related subscription providers.

You can delete your account in the app or request help through our contact page. We use reasonable technical and organizational measures to protect personal data, but no system is perfectly secure.

7. Your Rights and Choices

  • You can review and update parts of your account inside the app.
  • You can disconnect supported integrations and revoke permissions such as Apple Health access.
  • You can turn mobile crash diagnostics off or back on from the app's privacy settings.
  • Depending on your location, you may have rights to request access, correction, deletion, export, restriction, portability, or objection to certain processing.

8. International Transfers

Loadline and its service providers may process information in countries other than your own. Where required, we rely on appropriate safeguards for international data transfers.

9. Children's Privacy

Loadline is not directed to children under 13, and we do not knowingly collect personal information from them.

10. Contact and Related Policies

For privacy, support, or data-rights questions, contact us at patriklevak@gmail.com or through our contact page. You can also review our Terms of Use.